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Incentive

ניהול קשרי לקוחות

Contribution

Sales boost – clear targets, simulations, escalated compensation, on- line feedbacks.

Reduced costs – automated processes reduces manpower and increased loyalty minimizes the costs of salespersons desertion.

Real time performance indicator – enables the sales person and his manager to be alerted about expected not meeting targets while there is still time for corrective actions.

Sales person’s content ensures good service – a contented sales person gives a better service, makes all the efforts to preserve the customer and best presents the organization’s values.

The challenge

Managing and operating sales persons and agents become more and more complicated and the competition to acquire the best sakes persons is rapidly increasing. Compensation by targets and success is the most preferred one and the existence of the organization may depend on the fulfillment of these targets, Setting up general and personal sales targets, creating enthusiasm, performance monitoring, controlling and reporting demand high level of ”Know how”, precision and processing. This can be obtained only by using an automated, computerized dedicated system.

The solution

CEMax Incentive presents advanced tools aimed to improve the financial performance of the organization by setting personal targets (quantitative and / or functional) and presenting them to the sales persons, measuring performance and calculating the periodical incentive payment per each sales person. Every sales person (internal or external) in the organization receives a “tailor made” set of targets based on his \ hers experience, personal capacity, and responsibility that is aimed to encourage them to bring the best of them in aspects of sales, service and overall contribution to the organization.

ניהול קשרי לקוחות

CEMax Incentive allows

Setting up targets at different levels – organization, department and personal

Simulation of possible compensations based on different levels of sales and personal contribution

Establishing acceleration scales, meaning higher rate of compensation as a function of the volume of sales

Distribution of shared commissions among all beneficiaries

Assembling commissions from different deals per each sales person

Preparing payment statements for accounting department. CEMax Incentive puts the organization in the front of technology, gives new power to sales teams managers, increases sales volumes and has a very rapid ROI

CEMax Incentive modules

Managing of organizational data Customers – CEMax Incentive manages different types of customers and processes specific work flow per each type.

Employees – CEMax Incentive manages information concerning internal and external employees on different levels - single employee, group / department and total manpower within the organization. This information covers personal information; inter relations and hierarchy, both on operational and functional levels.

Managing of commissions & contracts

# Absorption of personal contracts into the system.
# Setting quantitative targets – sales, reaction time to appeals, etc.
# Setting non quantitative targets – customer preservation, complaints or citations from customers, supportive cold calls, etc.
# Automated calculation of commissions and bonuses.
# Distribution f shared commissions among beneficiaries.
# Periodically cumulative commissions report per person.

Simulations

Dynamic analysis and simulations provide
- Information about: possible success or failure of new incentive plans. This is an effective risk management and sensitivity test tool.
- Range of possible levels of commission and bonuses that a sales person can achieve. Depending on his / hers efforts.

Alerts

CEMax Incentive will provide early alerts about insufficient sales versus targets and helps the manager to support and guide the sales person when there is still enough time to correct and increase sales efforts.

Reports

CEMax Incentive provides reports to all the levels in the organization from detailed information to the single sales person up to cumulative information to the managers. Sales persons can view their performance via the web and dynamic data and trends are analyzed by integrated OLAP engine. The access to this information is limited by a powerful access control mechanism.

Integration to legacy systems

CEMax Incentive has a powerful integration tool (IS – Integration System) that make the integration with other operational systems in the organization (e.g. ERP) quite simple. Integration to other systems provides BPM – business processing Management ability, meaning for example, that CEMax Incentive can automatically initiate payment order at the finance management system.

CEMax Incentive can be implemented as an independent module or as a part of CEMax CRM Suite and utilizes all its engines.